Luganotaxi
Legal
Privacy Policy
Last updated: April 2025 · Lugano, Ticino, Switzerland
We respect your privacy and are committed to protecting your personal data. Data processing is carried out in accordance with the Federal Act on Data Protection (FADP).
1.
Data collection
When using the website and placing an order, we may collect:
- Name
- Phone number
- Email address
- Route information (pickup and destination address)
- Date and time of travel
- Additional information (order comments, special requirements)
2.
Purposes of processing
Your data is used exclusively for:
- Processing and confirming bookings
- Organising the transfer
- Client communication
- Providing up-to-date order information
- Improving service quality
3.
Data sharing with third parties
Your data may only be shared with:
- Drivers performing the trip
- Partners involved in organising the transfer
All partners are required to maintain confidentiality. We do not sell or share data for advertising purposes.
4.
Data retention
Data is stored only for the period necessary to perform the service and comply with legal requirements.
5.
Security
We implement technical and organisational measures to protect data against unauthorised access, loss or alteration.
6.
User rights
You have the right to:
- Request access to your data
- Request corrections
- Request deletion
Submit requests to: info@luganotaxi.ch